Black Belt Movers

Extremely disappointed in the professionalism of this company. I had a move scheduled on Sunday between 8 and 9 am. After I hadn't received a call that the truck was 15-20 minutes out by 9am I called the main number. It said that the office was closed and moves aren't scheduled on Sunday so I should call back tomorrow when their office is open, mind you I've had this moved for a few weeks at this point so if it being a Sunday was a problem that mistake should have been caught a while ago. I attempted to leave a voicemail but their voicemail box was full. When I finally heard from someone they said they had staffing issues and couldn't get in contact with anyone, leaving me stranded on my moving day. They made little to no attempt to reschedule me and resolve the situation. While their prices may be cheaper than their competitors you are paying less for a reason. Extremely unprofessional all around.

Move size: 1 Bedroom Home Service cost: $850

Had a move completed on 4/13/2018. Movers broke a 55" flat screen TV and a wood desk. After submitting claims for both management came back and said since the TV was not crated they would not be able to cover the TV. Did not even mention the desk,which I had to remind them of and ask for a status. Rep said they would go look for that claim. Now have some fairly expensive items I have to replace due to the negligence of the movers. Will not use them again and have let the people who asked us who we used to know NOT use this company and why. There better companies out there that will stand by there move and make a situation right when they are at fault. This is not that company. Poor service during and post move.

Move size: 4 Bedroom Home Service cost: $1400

We called them for our house move and the movers were great and prices reasonable. Then we called them back to move a piano the previous home owners left. They assigned to call to a shop that was nearly half an hour away when another shop was less than half the distance. Then they arrived with no equipment needed to move a piano. I got a bill that was almost as much for moving our house just to move 1 item and much of that was not necessary time. They have passed the blame around and did nothing to try and make it right. The movers themselves were nice and professional but the corporate attitude and unwillingness to accept their mistakes is very disappointing. If I would have just used them for my home this would be a 4 or 5 star review but if you have something large like a piano or gun safe I would stay so far away from this company, they will rip you off and not ever apologize.

Move size: Partial Move Service cost: $450

Mover beware! These guys are THIEVES! Black Belt Movers stole thousands of dollars worth of jewelry from my family. I have tried to be patient while dealing with them and give them the benefit of the doubt. Maybe they hired a bad apple, right? Unfortunately, that does not appear to be the case. It has been over 2 weeks now since the theft has happened and I have only received one phone call from the company after waiting over 12 hours for them to respond to me. During that call they basically called me a liar. The message they are sending has been heard loud and clear, They don't care if their employees steal from their customers as long as they don't get caught.

Service cost: $945

I would not recommend this mover to anyone. Absolutely careless.

A. Despite the fact that they had done an inhouse inspection of the volume of the move prior to the move date, on the move day, the movers showed up with a small truck. Resulting in 2 trips. Since they charge by the hour, this automatically increased the move cost.

B. While moving the dresser up the stairs they banged into the dry wall, leaving a dent in the brand new construction. This is not the first time I have had movers move the same dresser up the stairs.. this particular mover is the only one who messed up.

C. They left one of the beds unassembled.. and put the mattress on top so that we would not know that the slats beneath were lose. I had to redo the whole thing myself

D. They left scratch marks on the walls, as they moved the furniture

E. To top it all when I brought the issue of truck: wall dent; scratched wall to their attention.. they very casually responded with 'these things happen'.

Service cost: $1050

Hire generally good, young people. Young = inexperienced. Poorly supervised and will try to muscle anything. In the process your furniture and home will be damaged. We had a very heavy object to move. They sent 4 men, instead of 6 promised. They sent an appliance cart! instead of the heavy duty cart promised. Totally inadequate. No other equipment. They borrowed our tape measure for openings, since they didn't bring one. When 4 of them couldn't muscle it, they asked us why we didn't hire professional movers for the job; they only move furniture and sofas.

A manager was out to look at the setup the week before and approved everything we were doing.

Totally unprepared and unsupervised. If you are doing anything other than simple furniture, be prepared for surprises and damage. And don't blame their people. They are generally courteous and will try hard. Their entire problem is management that will not manage and insure that what is done is what you wanted done. Management is looking at money, not satisfied customers.

Move size: 4 Bedroom Home Service cost: $2800

Heard good things about ninjas, so booked a small load of furniture for 97 yr old mother. Beware: whole job less than hour of labor w/ 15 min drive from home to destination, but charge for time it takes to drive TO your place + after work is done, charge for approx drive time back to wherever. Doubles cost. What a scam! Also have slow-down techniques once on site. Instead of starting to unload at delivery site, all 3 made trip into the assisted living facility to see it. Time-killer that cost little old lady precious $. Style: slick-talking slow mo, not ninjas. Hire fire-fighters. They have a conscience.

Move size: Partial Move Service cost: $342