Black Belt Movers

Extremely disappointed in the professionalism of this company. I had a move scheduled on Sunday between 8 and 9 am. After I hadn't received a call that the truck was 15-20 minutes out by 9am I called the main number. It said that the office was closed and moves aren't scheduled on Sunday so I should call back tomorrow when their office is open, mind you I've had this moved for a few weeks at this point so if it being a Sunday was a problem that mistake should have been caught a while ago. I attempted to leave a voicemail but their voicemail box was full. When I finally heard from someone they said they had staffing issues and couldn't get in contact with anyone, leaving me stranded on my moving day. They made little to no attempt to reschedule me and resolve the situation. While their prices may be cheaper than their competitors you are paying less for a reason. Extremely unprofessional all around.

Move size: 1 Bedroom Home Service cost: $850

Had a move completed on 4/13/2018. Movers broke a 55" flat screen TV and a wood desk. After submitting claims for both management came back and said since the TV was not crated they would not be able to cover the TV. Did not even mention the desk,which I had to remind them of and ask for a status. Rep said they would go look for that claim. Now have some fairly expensive items I have to replace due to the negligence of the movers. Will not use them again and have let the people who asked us who we used to know NOT use this company and why. There better companies out there that will stand by there move and make a situation right when they are at fault. This is not that company. Poor service during and post move.

Move size: 4 Bedroom Home Service cost: $1400

We called them for our house move and the movers were great and prices reasonable. Then we called them back to move a piano the previous home owners left. They assigned to call to a shop that was nearly half an hour away when another shop was less than half the distance. Then they arrived with no equipment needed to move a piano. I got a bill that was almost as much for moving our house just to move 1 item and much of that was not necessary time. They have passed the blame around and did nothing to try and make it right. The movers themselves were nice and professional but the corporate attitude and unwillingness to accept their mistakes is very disappointing. If I would have just used them for my home this would be a 4 or 5 star review but if you have something large like a piano or gun safe I would stay so far away from this company, they will rip you off and not ever apologize.

Move size: Partial Move Service cost: $450

Mover beware! These guys are THIEVES! Black Belt Movers stole thousands of dollars worth of jewelry from my family. I have tried to be patient while dealing with them and give them the benefit of the doubt. Maybe they hired a bad apple, right? Unfortunately, that does not appear to be the case. It has been over 2 weeks now since the theft has happened and I have only received one phone call from the company after waiting over 12 hours for them to respond to me. During that call they basically called me a liar. The message they are sending has been heard loud and clear, They don't care if their employees steal from their customers as long as they don't get caught.

Service cost: $945

I would not recommend this mover to anyone. Absolutely careless.

A. Despite the fact that they had done an inhouse inspection of the volume of the move prior to the move date, on the move day, the movers showed up with a small truck. Resulting in 2 trips. Since they charge by the hour, this automatically increased the move cost.

B. While moving the dresser up the stairs they banged into the dry wall, leaving a dent in the brand new construction. This is not the first time I have had movers move the same dresser up the stairs.. this particular mover is the only one who messed up.

C. They left one of the beds unassembled.. and put the mattress on top so that we would not know that the slats beneath were lose. I had to redo the whole thing myself

D. They left scratch marks on the walls, as they moved the furniture

E. To top it all when I brought the issue of truck: wall dent; scratched wall to their attention.. they very casually responded with 'these things happen'.

Service cost: $1050

Hire generally good, young people. Young = inexperienced. Poorly supervised and will try to muscle anything. In the process your furniture and home will be damaged. We had a very heavy object to move. They sent 4 men, instead of 6 promised. They sent an appliance cart! instead of the heavy duty cart promised. Totally inadequate. No other equipment. They borrowed our tape measure for openings, since they didn't bring one. When 4 of them couldn't muscle it, they asked us why we didn't hire professional movers for the job; they only move furniture and sofas.

A manager was out to look at the setup the week before and approved everything we were doing.

Totally unprepared and unsupervised. If you are doing anything other than simple furniture, be prepared for surprises and damage. And don't blame their people. They are generally courteous and will try hard. Their entire problem is management that will not manage and insure that what is done is what you wanted done. Management is looking at money, not satisfied customers.

Move size: 4 Bedroom Home Service cost: $2800

Heard good things about ninjas, so booked a small load of furniture for 97 yr old mother. Beware: whole job less than hour of labor w/ 15 min drive from home to destination, but charge for time it takes to drive TO your place + after work is done, charge for approx drive time back to wherever. Doubles cost. What a scam! Also have slow-down techniques once on site. Instead of starting to unload at delivery site, all 3 made trip into the assisted living facility to see it. Time-killer that cost little old lady precious $. Style: slick-talking slow mo, not ninjas. Hire fire-fighters. They have a conscience.

Move size: Partial Move Service cost: $342

I am giving one star because negative stars are not an option.

THE GOOD: The crew showed up on time, and were very friendly.

THE BAD: The crew claimed they could not fit all of my items on the truck and insisted my move required 2 trips. They saved my sectional for last and then claimed it wouldn't fit. Perhaps they were just inexperienced, was my thought at the time because the other 3 moving companies I've worked with were all able to complete the move with one 26 foot truck and in one trip. The other companies all put the sectional in first, since it's large. I have the exact same furniture as the other moves with NO additional items..AND *the truck sure did not appear to be full to me* but hey, OK Black Belt Movers, its going to take 2 trips. I figured ok, this will cost me about an hour and a half more than I anticipated but no big deal. BIG DEAL-because in addition to it being strung out into 2 trips I noticed a distinct difference in the speed and activity level of the crew. Upon arrival they were moving quickly and seemed to be about business! But after awhile I found myself more times than I liked--considering I was being charged $150 per hour--wondering where they were and what they were doing, only to find them standing around outside in or around the truck just conversing. My move that previously cost me around $700 with 3 other local companies, all with comparable rates and the same size truck as Black Belt Movers turned into a $1500 move with Black Belt. Not pleased. But oh they didn't stop there.

THE UGLY: the crew tore the lining of the Pella Sliding door of the house I moved into, and dropped/destroyed a large LED TV. They were aware of this and promised I'd be contacted by the company for them to make arrangements to repair the door, and that I'd be reimbursed for my TV. That didn't happen. I reached out to them by phone and was told someone would be out to assess and repair the door, and a check was in the mail for my TV. That didn't happen. I reach out to them again and am told to text pics of the door. I do this and am told parts are ordered and someone will be out to repair the door in a few days and my check has been mailed for the TV. No one ever shows for the door, and no check ever arrives. I have called, texted, and emailed so many times, dealing with Matt, Nick, Dillon, Tim, Shawna and Paul. My move was on 08/24/18 and to date 11//13/18 no repairs have been done and still no check received.

SIDE NOTE: this company bad mouths other local companies such as All My Sons and Two Men and a Truck--both the dispatch and the crew from Black Belt had SO many negative comments about their competitors. But I WISH I had used them vs the HORRENDOUS dealings I've had with Black Belt Movers. The others moved me in a reasonable amount of time and either did not cause any damages or addressed the damages they did cause. Which is all I've asked Black Belt Movers to do. But they just can't seem to manage that.

Move size: 3 Bedroom Home Service cost: $1500

BEWARE OF BLACK BELT MOVERS
I never have posted a review like this, but I want to warn everyone who considers using them. I also want to note that my mom and I just lost my dad and brother and this is literally the last thing in the world we want to deal with. But it is hugely important everyone should know what a terrible company this is.
On March 1st they moved my mom’s house and we didn’t have a great experience at all. They hugely underestimated the cost of the move which was frustrating. We paid almost 1000$ over what they originally quoted. The workers were not careful at all and we ended up with a ridiculous amount of broken items. They became very careless during the end of the move because it was such a terribly long day of moving.
The second huge problem was the loss of jewelry and t.v. My mom had a huge chest of drawers and they told her it would just be saran wrapped and moved, no drawers would be taken out. So my mom wrapped all of her jewelry and put it in the top drawer.
Once the movers got this piece of furniture to the room at the new house, my mom cut off the saran wrap and opened the drawer and the jewelry was gone. The t.v that was sitting directly on top of the dresser is also gone. My mom is heartbroken. Thankfully she didn’t have anything highly valuable but she had a TON of everyday wear jewelry and sentimental jewelry that my dad got for her. It is all completely gone now, at least 4,000$ worth. We, of course, have searched the whole house and through every box. The jewelry and t.v is nowhere to be found. I have waited to post this review because I wanted to be 100% sure it wasn’t still in the house.
We called the moving company when this all first happened and of course, they denied it and were so completely rude. We are also making a police report as the moving company instructed us to do.
I also think an interesting thing to note is that the following day of my mom's house move, my house was moved by the same company. They had moved everything into the new house and had left. Then two minutes later one of the guys came running up with my TV in his hands and he had said it was in his truck ( this was a black belt mover pick up truck). The t.v wasn’t wrapped up at all or anything. I find that very distressing as well. So please be warned and be very careful if you decide to use this company I would highly recommend NOT using it.

Move size: 3 Bedroom Home Service cost: $2500

I live at The Heights Apartments in Omaha. I heard some noises outside my unit and discovered a crew from Black Belt Movers helping a new resident that passed out and fell, striking his head. He was bleeding pretty good, and I saw one the employees roll him over to allow him to not choke on his own fluids, likely saving his life. I don't know how long this poor man was lying there or would have been there before anyone noticed. Afterwards, it turns out the crew was there to help move the gentleman. I asked the mover if he wanted one of my shirts since his shirt had blood all over it from the guy, and the only thing the mover was concerned about was the guy who was injured. I truly think god puts us where we need to be when the time is right, and I do believe the movers saved this mans life. When I move, they will be first on my list to call.

Move size: Partial Move Service cost: $100

I have never been so impressed with a company in my life. From the first time I called to schedule my appointment, to the estimate all the way until the last box was taken off the truck was a great experience. Moving is stressful but Black Belt Movers managed to make it a fun experience. They were careful with all of my belongings treating them as if they were their own. They made sure to communicate with me and each other throughout the entire move. I have to say this company stands apart from the competition, hands down Mad Ninja Skills will always take care of my future moves. Black Belt Movers thank you for all of your help.

Move size: 3 Bedroom Home Service cost: $760

Chaz and Dylan did an excellent job moving us from Bellevue to Council Bluffs! They were very quick with what they had to move for us and they both have great customer service skills! Felt like we had friends helping us move! We will definitely use Black Belt Movers in the future and we will be recommending this company to our family and friends.

Thank you Chaz and Dylan with Black Belt Movers! You have made our moving experience 100% less stressful we appreciate you both!

Move size: 2 Bedroom Home Service cost: $465

Such a wonderful experience! Damien, David, and Chaz packed us for our move on the 14th. These young men made a job that I felt was overwhelming made it fun and short work. It was a privilege to get to work with them. David and Eric handled our move. Once again I was impressed with their professionalism and their joyful spirits. I would highly recommend this moving company. Obviously whoever does the hiring should be commended. And all of these young men along with Fabian and Dylan should get a raise!

Move size: 1 Bedroom Home Service cost: $1200

Got a quote from the company to move a few appliances, beds, and loveseat from my home, as well as load up a storage unit and unload it at my new home. The rest had already been moved to a storage unit and needed loaded from there to my new home 1-2 miles away. The quote I was given seemed very reasonable. The day the 1st crew showed up, they marked down 8:30 as their start, but did not show up to my home until 9:20. When they walked in they stank of weed and were clearly under the influence. They began wrapping items and moving them. This took about an hour to get everything loaded. From my old house to my new house is about a 20 min drive. Crew departed before I did. I arrived at my new residence and crew showed up 25 minutes after I did. So their trip took between 45-50 minutes.....

Once at my home it took them over 3 hours to unload their truck. In the meantime I watched 1 member in particular joke about the drugs they were smoking, and saw him partake out by the moving truck. By the time the truck was unloaded we are at the quoted time and not even touched the storage unit. I asked them to leave as I didnt want this kind of behavior around my kids or my wife (who ironically is a drug court officer). And I didnt want to pay for any more time that was clearly getting drug out intentionally bc of their state of being under the influence. Upon them leaving we found most of our items had damage, they broke water line in kitchen for fridge, broke a table leg and chair leg and tried to hide it. Took my wifes mirror off of her dresser and lost the bolts, ripped part of my door frame and trim off, hit holes into the wall. Per their company policy I had my mattress in a mattress bag... the crew took it out of the bag to carry, drug it on the ground and got it dirty and tore a hole in it, they also left a huge bulge in the springs from bending it. They also broke my deep freeze and i had to have an appliance specialist come fix the switch that they broke off. When we went back to the house we were moving from to finishing vacuuming We realized that the crew had "hidden" their energy drink cans in a closet up stairs and spilled them on the carpets staining them. I had to rent a carpet cleaner to try and remove the stains before the new buyers took ownership the next day.

I called and reported all this to the company and did not recieve a call back for a day or 2. When I got a call back the manager I was told there was a zero tolerance policy and bc of "Covid" they didnt notice the employees had been using drugs.... he offered to send a different crew to move the rest of my items and said the other employees were no longer employed.

The new crew showed up and did a fantastic job, this is the only reason I have given 1 star. They moved 4-5 times as much as the first crew and did it in under 2 hours!

Submitted damages and waited to hear back for the 5 business days that website said it might take. After 14 days(10 business days). I emailed the company again and also contacted my credit card company to put a hold since my damaged items had not been repaired and i had not been reimbursed for the carpet cleaner and freezer repair. This finally got the company's attention and i was told that they could do nothing to help with repairs until I reissued the payment.....

Use this company with caution, I thought this would make moving much easier and it turned out to be nothing but a headache.

Move size: 4+ Bedroom Home Service cost: $960

My move was a little more complicated as only some items were moving. Did a walk through when they arrived and pointed out what would go. They remembered everything, but I forgot about another 8 boxes in another room. Not a problem.

Moved from a house to the 3rd floor apartment, and had a Full load. It did have an elevator so only a few items had to be carried up. Although it took longer than I expected, Anthony, Jermaine and Damien hustled the entire time. Super friendly and made sure I had everything as needed and expected before they left. I used Black Belt before this move too and would use them again! Thanks guys for all of your help!

Move size: 2 Bedroom Home Service cost: $920

BlackBelt Movers damaged my wood floor a day before our Open House and they don't seem to care. The movers who showed up looked very young and I could tell they were inexperienced because I had to explain to them how they could get large objects out of the door. They started on my treadmill and for 30 minutes they could not figure out how to get it out of the house. I then heard a lot of laughter and decided to go check on them and what I found is they had scratched my wood floor and they didn't even apologize. What had happened was instead of picking up the treadmill they decided to just push it on the floor which scratched the surface bad. I then had to help them figure out how to get a treadmill out of the house which is sad because these guys were supposed to be the professionals.

I followed up with customer service and specifically wanted to talk with a Manager of the Omaha Operations for BB. I was told the manager’s name was “Tim” and he was in a meeting. I called back the next day and Tim was again “in a meeting”. I could never get a hold of Tim and I got the feeling he didn’t want to be bothered by a customer complaint.

It’s been almost 2 months now and I finally got an email from customer service explaining they will not refund me any money for damages, and they are considering this case “closed”.

The service from this company was horrible and I tried to give them an opportunity to make things right. They simply state that “inherit risk in potential damage anytime a company is doing the type of work we do”. What they fail to admit is they will hire anybody to move things and they don’t care about what kind of damage occurs.

If you are considering BlackBelt movers then please remember YOU HAVE BEEN WARNED!

Move size: 3 Bedroom Home Service cost: $300

We've used a few different moving companies in the past, but none compare to the quality and value of Black Belt Movers.

Aaron, Dom and Brandon were amazing movers! They were on time, fast, extremely careful, clean, courteous, friendly and communicated well. They went above and beyond to move our appliances out of storage and into our new home, despite some tricky corners; they came prepared.

Headquarters was informative and friendly, making scheduling and pricing a breeze!

We definitely recommend Black Belt Movers and we'll call them if we need to move anything else. Top notch!

Move size: Partial Move Service cost: $350

We moved 3 weeks ago. 3 miles distance between houses. I had reserved 2 trucks and 6 movers knowing I have a lot of heavy furniture and over 100 boxes. They came out 4 weeks before the move to quote and I received a call from their corporate team that I only needed 1 truck for my move. I told them I wanted 2 trucks and the day of the move they showed up with 1 truck and 3 movers. Started loading the truck at 8:30. The driver called his manager and said they needed extra help and was told by his manager that the customer got what they requested and no help would be sent.

On the 2nd trip, the movers were exhausted and got sloppy and that is where the damaged to my furniture started. They didn’t wrap things in full and scratched multiple pieces of furniture, broke a leg off of our entertainment center, broke a lamp shade in our new house and damage entryways into the house from hitting it with furniture. At 645, we let the movers go and had to rent a uhaul for 2 days and finish the move ourselves.

I was highly disappointed and called the 800 number and got someone in another town, I asked to have a manager call me and never received a call. 2 days later I called the Omaha office and asked to speak to the manager and was told one wasn’t available, I left a message to have my call returned. No phone call ever received, however I got an email saying that they received a message that I had damaged and was refusing to fill out the claim online.

3 weeks have gone by and they sent someone out to repair our furniture and all he could do was use markers to fill the scratches. I mentioned to him that I was still waiting for the manager to call me back and when he went back to the office to get his markers to repair our damage, he mentioned to the manager and returned with an email address for me to reach out to her.

$2300 later, I am disappointed with the company and don’t recommend them due to the management of the company.

Move size: 4 Bedroom Home Service cost: $2300

We moved 22 blocks and the morning of the move they got to my home and said they had no tools so my husband had to break things down for them. When they got to new house they brought furniture in and left it, didn't put it back together because my husband took apart, what else were we supposed to do. I asked where is my washer and dryer they said they didn't have time they had another job to do. We ended up paying more money out to have someone move furniture in our house and put together and move the washer and dryer. I complained several times and they basically blamed us. You get what you pay for, if i move again or know anyone moving i will NOT recommend them.

Move size: 2 Bedroom Home Service cost: $830